GENERAL TERMS AND CONDITIONS

Definitions

Applicability of these general terms and conditions

Offer

Orders and minimum purchase

The agreement

Right of cancellation / exclusion of the right to cancel

Payment

Payment of invoices

Gift voucher

Liability

Force majeure

Complaints

Applicable law and disputes

Entry into force

1. Definitions

In these general terms and conditions, the following terms shall have the following meanings:

1.1.    The Hendrik's Tasty: The company The Hendrik's Tasty located in Leiderdorp, registered with the Dutch Chamber of Commerce number: 83127240;

1.2. Consumer: The person who is not acting in the practice of a profession or business and has a distance contract with The Hendrik's Tasty;

1.3. Entrepreneur: the person who acts in the practice of a profession or business and a has a contract with The Hendrik's Tasty;

1.4. Customer: the Consumer or Entrepreneur with whom The Hendrik's Tasty makes a (purchase) agreement, or the one who gives the order and to whom the products and / or services are delivered;

1.5. Agreement: The agreement between Customer and The Hendrik's Tasty, created by mutual acceptance for the delivery of products and / or services by The Hendrik's Tasty, or a legal act which shows that the Customer confirms to use the products and / or services offered by The Hendrik's Tasty;

1.6. Distance contract : an agreement whereby a digitally organised system of The Hendrik's Tasty makes use of techniques and communication at a distance for the selling of products and/or services at a distance;

1.7. Website: www.thehendrikstasty.com, the website of The Hendrik's Tasty where the Customer can place an order for delivery of products and/or services.

2. Applicability of these general terms and conditions

2.1. These terms and conditions apply to all offers of The Hendrik's Tasty and any agreement reached (at a distance) between the Customer and The Hendrik's Tasty.

2.2. Before the distance contract is concluded with a Consumer, the text of these general terms and conditions will be made available to the Consumer by ordinary or electronic means. If this is not possible due to circumstances, The Hendrik's Tasty will indicate how the general terms and conditions can be viewed (electronically) and that the general terms and conditions will be sent to the Consumer (electronically) as soon as possible and free of charge before the distance contract is concluded.

2.3. The terms and conditions of the Customer are not applicable on the agreement with The Hendrik’s Tasty , unless otherwise agreed in writing.

2.4. The Customer and The Hendrik's Tasty can only deviate from these general conditions if this has been agreed upon in writing.

2.5. All persons who work or have worked for or on behalf of The Hendrik's Tasty can refer to these general terms.

3. Offer

3.1. The Website contains a complete and accurate description of the products and/or services offered.

3.2. If The Hendrik's Tasty uses images, these are a real representation of the offered products, services and/or digital content.

3.3. If an offer has a limited validity or is made under conditions, this will be explicitly mentioned in the offer.

3.4. The Hendrik's Tasty cannot be held to its offer if the offer or a part of it contains an obvious mistake or obvious errors and the Customer could reasonably understand that.

4. Orders and minimum purchase

4.1. Orders can be made through the Website and the social media of The Hendrik's Tasty.

4.2. The minimum order per delivery is shown on the Website. Above the minimum order it is possible to order all desired quantities of meals and additional products.

4.3. If the delivery of the order is executed by The Hendrik's Tasty, The Hendrik's Tasty can charge delivery costs to the Customer. The current delivery costs are mentioned on the Website.

5. The agreement

5.1. The agreement is made by clicking on the "Process checkout" button during the process of placing the order via the Website or by means of a written confirmation of a placed order by The Hendrik's Tasty;

5.2. The order is final after payment has been made by the Customer.

5.3. After receiving the order The Hendrik's Tasty will confirm the order electronically to the Customer.

5.4. The agreement can only be executed by The Hendrik's Tasty if the Customer provides correct and complete contact and address details when placing the order.

5.5. The Customer has the duty to report any inaccuracies in the provided or mentioned payment details as soon as possible to The Hendrik's Tasty.

6. Right of cancellation / exclusion of the right to cancel

6.1. A Consumer cannot dissolve the contract on the basis of the statutory cooling-off period, because the offer consists of products that spoil quickly or have a limited shelf life (Article 6:230p sub f under 2 of the Dutch Civil Code).

6.2. Cancellation is only possible if The Hendrik's Tasty indicates that the order can be cancelled.

6.3. The Hendrik's Tasty is entitled to cancel the order if:
a) the offer is not available anymore;
b) the Customer has given an incorrect or unreachable telephone number, other contact details or;
c) in case of force majeure.
6.4. If the Customer places a false order, for example by: giving incorrect contact details, not paying or not being present at the delivery location to receive the order, or in any other way not fulfilling his obligations under the agreement, The Hendrik's Tasty can decide to refuse future orders of the Customer concerned.

7. Payment

            7.1. At the moment the agreement is made in accordance with article 5.1 of these general conditions, the Customer is obliged to pay The Hendrik's Tasty for the       order.
  7.2. The Customer can pay with an online payment method via the Website or by means of an invoice.
  7.3. The Hendrik's Tasty can demand an advance payment if a product is not in stock. The Hendrik's Tasty has the right to suspend or not execute the work if the advance payment is not paid.
  7.4. In case the product is not available anymore, The Hendrik's Tasty will offer the Customer the option to order another product with the same purchase value.

8. Payment of invoices

8.1. In case an order is paid by means of an invoice, the term of payment is 14 days after the invoice date, unless the parties have made other arrangements or another term is stated on the invoice.

8.2. The parties may agree that an amount will be paid by means of partial payments.

8.3. If the Customer does not pay the invoice on time, the Customer is in default and must pay statutory interest. The interest on the amount due and payable shall be calculated from the date of default until the date of full payment of the amount due.

8.4. In case the Customer is in default of paying the amounts due, the Customer owes The Hendrik's Tasty extrajudicial (collection) costs, whereby the following applies:

In case the Customer is a Consumer, The Hendrik's Tasty is entitled to an amount equal to the legal compensation of extrajudicial (collection) costs, as determined in the Decree on the Compensation for Extrajudicial Collection Costs (Besluit vergoeding voor buitengerechtelijke incassokosten). This applies if the amount due - after the default - is not paid within 14 days after receiving a written warning. The term starts to run from the date of the reminder.

In case the Customer is an Entrepreneur, The Hendrik's Tasty is entitled to a compensation of the extrajudicial (collection) costs. The costs will, in deviation from article 6:96 paragraph 4 of the Dutch Civil Code and in deviation from the Compensation for Extrajudicial Collection Costs Decree, be set at an amount equal to 15% of t he total outstanding principal amount with a minimum of €50.00 for each partially or fully unpaid invoice.

8.5. In case of bankruptcy, seizure, suspension of payment, the start of a process under the Natural Persons Debt Rescheduling Act (Wet Schuldsanering   Natuurlijke Personen) or death of the Customer, the claims of The Hendrik's Tasty on the Customer are immediately due and payable.

9. Gift voucher

9.1. At The Hendrik's Tasty it is possible to buy a gift voucher.

9.2. If there is a temporary action, then the action is valid until the end date which has been announced by The Hendrik's Tasty.

9.3. The gift voucher cannot be returned and cannot be exchanged for money. The remaining value of the gift voucher can be used for other products of The Hendrik's Tasty.

9.4. The gift vouchers have a validity of 24 months, unless otherwise indicated.
9.5. If the Customer has more than one gift voucher, then the value of the vouchers may be combined when placing an order.

10. Liability

10.1. Every liability for damage or loss By The Hendrik's Tasty is excluded, unless the Customer can prove intent or gross negligence by The Hendrik's Tasty or one of her responsible employees.

10.2. All liability of The Hendrik's Tasty for indirect damages, including consequential damages, lost profits, lost savings and damages caused by business stagnation is excluded at all times.

10.3. If The Hendrik's Tasty offers products for delivery to the Customer, but the Customer does not accept these products for reasons which cannot be attributed to The Hendrik's Tasty, damage due to complete or partial loss of these products from the moment of offer is for the risk of the Customer.

10.4. The liability of The Hendrik's Tasty is in all cases limited to the invoice value of that part of the agreement, from which the liability arises.

10.5. The Hendrik's Tasty is at all times entitled, if and as far as possible, to undo the damage of the Customer, in which case the Customer must cooperate as much as possible.

10.6. All claims based on this article expire from one (1) year after they have arisen and if they have not been filed with The Hendrik's Tasty.

11. Force majeure

11.1. In case of force majeure The Hendrik's Tasty will inform the Customer as soon as possible or let the Customer be informed. At that moment The Hendrik's Tasty is entitled to terminate the agreement.

11.2. Force majeure is among other things present when the execution of the agreement is not possible due to unforeseen circumstances which The Hendrik's Tasty can not reasonably influence, such as but not limited to these cases: Internet and power failure, mail traffic disruption, computer hacking or hacker attack, delay in the execution or delivery by its suppliers, government measures, theft, fire, business interruption, illness, accidents, terrorism, epidemics, pandemics, war situations, weather conditions, natural disasters or personal family circumstances of the natural person working on behalf of The Hendrik's Tasty.

11.3. If it is determined that The Hendrik's Tasty cannot fulfill the agreement during 2 months due to force majeure, then the Customer is entitled to dissolve the agreement by means of a written statement. In that case the Customer is obliged to buy the executed part of the order from The Hendrik's Tasty and to pay for that part.

12. Complaints

12.1. If the Customer has complaints about the quality of the product, he must report this immediately after finding any deviations. If immediate reporting of the complaint is not possible, the Customer must report the complaint to The Hendrik's Tasty the next working day.

12.2. The Customer can file a complaint via the Website or by sending an e-mail to [email protected]. When filing the complaint the batch number needs to be mentioned.
12.3. The Hendrik's Tasty will investigate (or have investigated) the justification of the complaint and if possible resolve the complaint.
12.4. The Customer must always substantiate a complaint with an accurate statement of the deviation, including where, when and how the deviation was found.
12.5. If The Hendrik's Tasty thinks the complaint is justified, The Hendrik's Tasty will give the Customer the opportunity to buy a new product with the same value as the product which was bought initially or the amount already paid will be refunded to the Customer.

13. Applicable law and disputes

13.1. On all agreements between the Customer and The Hendrik's Tasty on which these general conditions are applicable, the Dutch law is applicable.

13.2. All disputes relating to agreements between the Customer and The Hendrik's Tasty on which these terms and conditions apply, are settled by the competent court of the place of business of The Hendrik's Tasty.

13.3. Notwithstanding the provisions of paragraph 2 the Customer and The Hendrik's Tasty can choose another way to settle disputes.

14. Entry into force

These General Terms and Conditions will enter into force on 1 February 2022.

DISCLAIMER

By visiting www.thehendrikstasty.com you are expected to have read, understood and accepted the provisions below.

The Hendrik's Tasty makes every effort to keep the website functioning properly and permanently accessible. Many factors play a role in this, including dependence on external parties. But also the personal browser and/or internet settings of the user. As a result, The Hendrik's Tasty cannot guarantee that the website will always be accessible, will function properly and/or is free from viruses.

Despite the constant care and attention which The Hendrik's Tasty pays to the composition of the website, it is possible that the information which is published on this website is incomplete or incorrect. No rights can be derived from the content of the information on this website.

The Hendrik's Tasty is not liable for any direct or indirect damage, of whatever nature, which arises from or is in any way connected with the use of this website, with any imperfections or inaccuracies in the information on this website or with its functioning.

The information on this website is supplemented (almost) daily and may be changed at any time without prior notice or obligation. Questions, comments or suggestions about the content of the website can be sent to [email protected]. Also if you see that the website is not complete or contains errors, we would like to hear from you.

The Hendrik's Tasty also disclaims all liability for the use of other websites that are linked to our website via hyperlinks. References and hyperlinks to third-party websites are for the user's information only. The Hendrik's Tasty has no control over the content of these websites and the use of such links is therefore entirely at your own risk.

www.thehendrikstasty.com is the property of The Hendrik's Tasty and is under copyright protection. Except for personal and non-commercial use, it is not permitted to reproduce, copy or publish this website or parts of it in any way without the prior written permission of The Hendrik's Tasty. This applies to both the texts, the design and the images.

©THE HENDRIK'S TASTY

PRIVACY STATEMENT

The Hendrik's Tasty respects privacy and processes personal data only if it is allowed by law. The Hendrik's Tasty processes personal data according to the European Directive General Data Protection (AVG).

Please read this document carefully to learn more about how we collect, use, share and protect information. This privacy statement may be updated from time to time. The use of the personal data we collect is subject to the privacy statement in effect at the time the data is used. You should therefore read the Privacy Statement regularly.

1. Contact details

The Hendrik's Tasty
KvK: 83127240
Leidsedreef 88
2352 BA Leiderdorp
06-19250141
[email protected]
www.thehendrikstasty.com

2. Information we collect and use

The Hendrik's Tasty processes your personal data because you use our services and/or because you provide us with this data yourself.

We process the following personal data:

▪ First and last name
▪ Address details
▪ Telephone number
▪ E-mail address
▪ Bank account number

3. For what purpose do we process your data?

The Hendrik's Tasty processes your personal data for the following purposes:

▪ To deliver goods and services to you;
▪ To offer you the possibility to create an account;
▪ The handling of your payment;
▪ To inform you about services and products;
▪ If a legal obligation exists, such as data that we need for our tax return; ▪ To send newsletters;
▪ For marketing purposes;
▪ For statistical purposes.

4. Legal bases for processing data

The Hendrik's Tasty adheres the legal bases for processing personal data. Below you will find the corresponding legal basis for each processing purpose.

Processing purpose	Legal basis
To deliver goods and services to you	Because this is necessary for the execution of a contract
To offer you the possibility to create an account	Because this is necessary for the execution of a contract
The processing of your payment	Because this is necessary for the execution of a contract
To inform you about services and products	Because this is necessary for the execution of an agreement
If there is a legal obligation to do so, such as data that we need for our tax return	To carry out or comply with a legal obligation
To send newsletters	Because you have given permission
For marketing purposes	Because you have given permission
For static purposes	Because The Hendrik's Tasty has a legitimate interest

5. Storage period of personal data

We will keep your data for as long as is necessary to fulfil the purposes for which it is processed or to comply with the legal storage requirements. How long we keep data for will depend on the purposes for which we have collected it and use it, or the requirements of applicable law. In any event, The Hendrik's Tasty storages some personal data for up to 7 years in connection with the storage requirement under Tax Legislation.

The Hendrik's Tasty uses the following storage periods:

Type of data	Storage period	Foundation
Name and surname, address and place of residence	7 years	This information is recorded on invoices, which must be kept for a maximum of 7 years according to tax legislation
E-mail address	1 year after the end of the contract, unless you have subscribed to the newsletter	So that The Hendrik's Tasty can retrieve your data
Telephone number	1 year after the contract has ended	So that The Hendrik's Tasty can retrieve your data
Bank account number	5 years after the contract has ended	So that The Hendrik's Tasty can retrieve your data

6. Privacy of minors under 16 years

The Hendrik's Tasty has no intention of collecting information about users under the age of 16 unless they have permission from their parents or guardian. However, we cannot verify whether a person is over 16 years. We therefore advise parents to be involved in their children's (online) activities, in order to prevent data being collected on children without parental permission.

If you are convinced that we have collected personal data on a minor without such consent, please contact us at c[email protected] and we will delete this information.

7. Sharing personal information with third parties

When The Hendrik's Tasty shares your information to a third party, we make sure that your information will not be used for other purposes. We will make sure that we will conclude an agreement with the other parties about sharing your data. We also agree that your data will be removed as soon as they are no longer needed. The Hendrik's Tasty remains responsible for this processing.

8. Automated decision making

The Hendrik's Tasty does not make decisions on the basis of automated processing on matters which (significantly) can have consequences for persons. These are decisions which are made by computer programs or systems, without a person (for example an employee of The Hendrik's Tasty) being involved.

9. Cookies

If you visit the website, we process your personal data with cookies. We use technical cookies to allow the website to function. We also use a programme for website statistics, but in doing so we anonymise your details as much as possible. Read more in the Cookie Statement.

10. Inspection, correction or deletion of your data

You have the right to inspect, correct or delete your personal data.

11. Withdrawing consent or objecting to the use of your personal data

You also have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by The Hendrik's Tasty.

12. Transferring data to third parties

You have the right to transfer your data. This means that you can request us to send your personal data in a computer file to you or another organisation named by you.

13. Submitting a request

You can request access to, correction, deletion, data protection of your personal details personal data or to object to the processing of your personal data to [email protected]. We will respond to your request as quickly as possible, but at the latest within four weeks.

14. Identification

To make sure that you are the person making the request, please include a copy of your identity document with the request. In this copy, please make sure that your passport photo, MRZ (machine readable zone), passport number and citizen service number (BSN) are blacked out. This is to protect your privacy. You can use the "CopyID-app" for this purpose.

15. Personal Data Authority

The Hendrik's Tasty would also like to point out that you have the possibility to file a complaint with the national supervisor, the Personal Data Authority (Autoriteit Persoonsgegevens). You can do that through the following link: https://autoriteitpersoonsgegevens.nl/nl/zelf- doen/gebruik-jouw-privacyrechten/klacht-melden-bij-de-ap.

16. How we secure personal information

The Hendrik's Tasty takes the protection of your personal information seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly secured or that there are indications of misuse, please contact us via [email protected].

17. Websites of third parties

This statement does not apply to third party websites that are linked to our website. We cannot guarantee that these websites will handle your personal data in a reliable or safe manner. Always read the privacy statement of the website concerned before using that website for more information about how they handle your data.

18. Changes to this privacy statement

The Hendrik's Tasty can change this privacy statement from time to time. It is advisable to consult this privacy declaration regularly.

19. Entry into force

This (renewed) privacy declaration is effective on 1 February 2022.

COOKIE STATEMENT

1. The use of cookies

www.thehendrikstasty.com uses cookies. A cookie is a simple small file that is placed on your computer/device by websites that you use, so that you are recognised as a user the next time you visit the website.

The use of cookies is safe. No personal information such as telephone numbers or e-mail addresses can be derived from cookies. Therefore, cookies cannot be used for e-mail and telemarketing campaigns. In so far as the website collects personal data about you by means of cookies, they are processed in accordance with the provisions of The Hendrik's Tasty's Privacy Statement and this Cookie Statement.

The use of cookies is of great importance for the proper functioning of the website, but cookies whose effect is not immediately noticeable are also very important. Thanks to the (anonymous) input of visitors, the use of the website can be improved and it can be made more user-friendly.

2. Consent for the use of cookies

Your consent is required for the use of certain cookies. This is done by means of a so-called cookie banner.

3. The purpose of using cookies

www.thehendrikstasty.com uses cookies in particular to:

▪ improve the quality and functionalities of the website;
▪ analyse the usage of the website by visitors and to compile statistics with the aim of measuring the quality and effectiveness of my website.

4. Type of cookies

www.thehendrikstasty.com uses the following types of cookies:

Functional cookies: these allow the website to function better and are more user-friendly for the visitor. These cookies can be placed without your permission.

Analytical cookies: the website uses analytical cookies. These cookies make sure that every time you visit the website an anonymous cookie is generated. These cookies know whether you have visited the website before or not. Only on the first visit, a cookie is generated, on subsequent visits the already existing cookie is used. This cookie is used for statistical purposes only. These cookies can also be placed without your permission.

Tracking cookies: The Hendrik's Tasty does not use tracking cookies.

5. Storage period

In some cases, cookies are automatically deleted when you close your browser, in other cases, these cookies are kept longer and can be used during your next visit to the website.

6. Blocking and deleting cookies

You can easily block and delete cookies yourself at any time using your browser settings. You can also indicate that certain cookies should not be placed. For this option, please consult the help function of your device. Please note that if you do not want cookies, we cannot guarantee that the website will work completely properly. Some functions of the website may be lost or you may not be able to visit the website at all.

7. Final remarks

The texts of this Cookie Statement can be adjusted at any time as a result of ongoing developments. Therefore read this statement regularly to stay informed of possible changes.

8. Entry into force

This (renewed) Cookie Statement came into force on 1 February 2022.

Should you have any questions and/or remarks, please contact us via [email protected].